Ok, I’ll admit it. We are not the cheapest IT firm around. And I don’t want us to be either.

Remember the old saying, “You get what you pay for”? It couldn’t be truer then in today’s fast moving IT landscape. Our company is built on our reputation of excellent IT know-how, business savvy employees, and most importantly going beyond the call of duty to deliver what we promise. Indeed, IT Vizion, is not the cheapest IT consulting firm. Any project we undertake gets our full attention, from the initial project kickoff through project completion, and through the post-implementation support. We are comprised of a team of seasoned specialists that have been around the block a couple of times. We do not have any entry-level engineers “practicing on your systems”. We do hire top-talent, and require a minimum set of skills and verifiable domain expertise. In return, we are able to guarantee our work and provide total customer satisfaction.

I’m discussing this topic today because we had just lost (well, yesterday now) a good prospect that was in dire need of IT direction and ongoing systems/network management to sustain their dynamic growth. Ultimately, they chose to go with a cheaper firm then a more reliable, long term partner.

They had a real problem with “something always going wrong” and their current IT provider had to send an engineer on a weekly basis to put out fires. Because of this competitor’s misrepresentation of what Managed Services is all about, preventive maintenance, the prospect assumed that all IT companies work the same. They charge a set amount for a number of hours to be used (use it or lose it approach) every month for on-site support. Having IT problems was - expected.

How are we different? IT Vizion provides a best practices approach and an integrated set of automated tools to monitor systems and networks, perform auditing, desktop or server provisioning, patch management, security checks, help desk ticketing and of course backup/recovery that work around the clock (24/7). We don’t standby “waiting” for something to happen. We take a proactive approach to managing our customer’s networked systems. We can say that we really work for our money.

I don’t believe this prospect fully understood the benefits and differences of working with a Managed Services firm, compared to a break-fix unit. I assume it’s because over the past 3-years or so, they were mentally “trained” to expect problems to come up that required an IT specialist be on-site. They completely missed the point of what our business model is all about. It’s about taking a preventive approach to managing a network and its systems, in turn avoiding over 80% of issues that could impact their operations. And those problems that do come up, can be typically resolved remotely with a click of a button.

Good luck Mr. Prospect, and thanks for the opportunity.