I’m Pat, Sales Executive for IT Vizion. Those who know me personally will refer to me a blunt, straightforward, and “bottom-line” kind of person. I usually say what I feel and provide various points of view. I try to be as precise as possible. I tend to say things as they are and of what people are thinking of.

I’ve experienced the good and bad in our facility and with some of our current and potential customers. The strangest thing I’ve encountered so far is that the staff at IT Vizion has a different level of confidence in the service provided to current and potential customers. I was working on bringing on a new account with a non-profit organization in Ontario, CA. and provided this prospect with useful, helpful, and one of the best information they can possibly get if they were a customer. Most people would call something like this “being hustled or taken advantage of.” Our staff provides those insights to current customers and prospects.

Does companies have a business code of ethics when it comes to certain information that one company has that another does not? Of course, but IT Vizion has a totally different approach. IT Vizion encourages prospects to have the latest information regarding their IT investment (computers/servers/network) and even if we do not gain a client, we gained the reputation for a company with many resources. The non-profit agency received some technical help and information relating to programs available for their type of business and criteria. IT Vizion provided this prospect with tools and information that saved them $1000’s of dollars, without asking for anything in return. How can a company do this and operate? A company’s reputation speaks for itself. We did not acquire this non-profit as a client; however, this company may refer us to some of their clients and so on. This approach is slow, but certain.

Another encounter experienced was from customers that felt they needed to become a part of every function IT Vizion provides. If this were the case their wasting money with our services. Customers need to understand and trust that we are the professionals when it comes to IT. If customers have a feeling that they can perform better at our business then its simple, don’t utilize us. I’ve experienced unnecessary problems from customers. Leave the IT work to us, we are not here to deceive. Customers who don’t have confidence in our work to change things within a process cause more work and series of frustration. I feel for IT Vizion’s staff and CEO. I don’t mind someone yelling at me for their own mistakes, particularly if it involves a voluntary mistake.

If this next part is true about you or someone you know you WILL agree: (A parent tells their child not to touch the hot iron and the child touches anyways), this is me, I’m one of those guys who does not listen to the warnings and… gets in trouble or hurt.

I wouldn’t tell my parents that they should have told me to touch the hot iron, it does not make sense!

There is nothing wrong with a company that chooses to educate for the right cause, this is how we do business and retain relationships. Our services are not free or cheap; however, we provide the best and more cost-effective solutions for prospects and our clients. Many of our clients including those we had meetings with will confirm the above statement. Our position in this market is to provide support. We have staff members that change their shifts to meet our customers needs and then stay later to meet the needs of others.

While I continue on my path for greatness, I wish the best for the company that acquired me, all staff members, and the CEO for helping me really understand the environment that was given. Throughout the experience and challenges this company may bring, I hope I leave a true legacy with the company as I grow within.

With the end of 2007 fast approaching, I want to take this opportunity to thank all of our customers, partners and especially our handful of employees for making this year a very successful one.

Our focus in 2007 was to grow our Managed IT Services business and create awareness. And that we did. By acquiring key accounts in two other verticals, Health-care and Construction, we are now positioned to expand and build on these in 2008. We are also hopeful that yet another large and eventually a key Airline customer agrees to fully outsource (co-source) their Help Desk and Network Management operations to IT Vizion by the end of the year.

IT Vizion has grown in bodies as well. Besides some growth in software development staff, Pat Nhou joined our Executive staff as a Sales Director. Pat will focus on continuing our growth momentum in Managed IT Services. At the same time, Pat will be responsible for bringing our product ONE2ONE Manager to market, in the second quarter of 2008. I wish Pat much success in his new and challenging position.

This past year IT Vizion has become a strategic software development partner for a few large, international organizations. By partnering with IT Vizion, these firms are benefiting from our dedication to our customers’ success and reliable, skilled resources. Congratulations to our development team for keeping up the quality of the software products they deliver, while being on time and within budget.

2008 for IT Vizion will be a very important year. As a team, our intention is to grow the company business by yet another 50%. Challenging? Yes. Doable? Absolutely (we’ve done it over the past three years!!!). What’s the strategy? Simple. By continuing to focus on our customer’ needs and their ultimate success, our company will achieve its own good fortune.

2008 will see IT Vizion entering the non-profit / Donor Management / Direct Mail / CRM software arena with our powerful yet affordable, ONE2ONE Manager software product. Read more about it here. I strongly believe in our product to deliver on it’s promise of ‘breaking complex processes into simple tasks’. The product is currently in use for about half-a-dozen customers. The idea is to make them more successful in raising funds, using a personalized response system and also tracking partner history. It’s an integrated piece of software that combines Direct Mail functionality, CRM, and fundraising management. Full speed ahead team!

That summarizes my personal vision for 2008 and a high level review of 2007. Thanks once again to our dedicated employees, and I wish you and your families a Merry Christmas and a Happy & Successful 2008!