Let's start with the basics. What is a Managed Service Provider (MSP)? Wiki defines it as "... a company that manages information technology (IT) services for other companies via the Internet.".
Since 2005, IT Vizion has changed its business model to become a true MSP. We are heavily invested in our people, processes, and our secure Web based platform. Being an MST, we are able to provide our customers with a proactive approach to managing their business technology systems, instead of reacting to problems. Our engineers are able to:
We want to say "yes". But, it takes a special set of people, discipline, financial commitment, and time. Quite a few IT firms (with good marketing budgets) come across as a true MSPs, when in fact they still rely on outdated support processes. We know this, because that's how we used to operate. Read our blog to see where we came from...
Complete computer hardware and software inventory. Scheduled network audits. Fully automated, always up to date, and we can deploy it in minutes.
Our engineers can access your computers remotely from anywhere. It is both secure and configurable (can be disabled by users). Our software allows us to access PCs and servers from behind firewalls and NAT without port mapping or infrastructure changes.
Fully automated patch management. We schedule security patch scans, patch deployment and history with the click of a mouse. It is scalable, secure, configurable and location and/or group independent.
Both your internal IT staff (if any) and IT Vizion's engineers get instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the network, etc.
We remotely monitor any Windows system, application and security event logs, with alerts that we define in conjunction with your staff.
Through Managed Services, we'll help you deploy software installations and software updates across your organization with a mouse click. It is both easier and more flexible than SMS and other solutions.
Integrated help desk and trouble ticketing system. Your users and our support personnel can interact in real time to report, diagnose and resolve issues quickly without physically visiting the desktop. This saves both time and money.
Our system will monitor network usage by machine and by application. It allows us to define policies and limit network access to only corporate approved applications.
Gain access to comprehensive integrated IT management and operational reports. Customizable, always available. View online or export to HTML, Word or Excel.
Encrypted communication using bit RC with rolling keys. No open ports. No plain text data packets the network. Nothing for attackers to exploit.
One integrated Web based interface. Accessible from anywhere. Flexible setup of users, computer groups, permissions and policies.
Our software agent can be deployed in minutes without affecting you or your end-users. Automatic discovery and deployment to all computers, local or remote.
Request a proposal and see how you can benefit from partnering with an efficient IT firm.
